Communication

Communications: communications refers to the use of an Internet-technology enabled network to facilitate human-to-human communications, whether peer-to-peer or server-mediated. Services include voice, messaging, facsimile, mobility, and fixed-mobile convergence services.

Technosol's bouquet of communication services are geared towards keeping businesses connected through technologically advanced audio and video conference facilities and VOIP services.

Technosol's unique hosted Call Centre operating out of our certified Tier III data centre offers inbound/outbound, desktop and administration contact centre solutions.

In keeping with our service oriented model, these solutions are customized, easy to deploy, scalable, cost effective and backed by dedicated 24x7 expert supports.

MESSAGING & COLLABORATION

MESSAGING

In today's always-on, hyper-connected business environment messaging is no longer just strategic, it is mission critical. A successful business therefore needs sophisticated and scalable messaging tools that provide efficient, rich and secure access to email, fax, SMS, instant messaging, social networks, calendars, contacts and tasks through a unified messaging platform.

Now businesses can enjoy premium-class messaging that allows maximum output and flexibility with minimal financial risk by outsourcing their needs to Technosol. Technosol offers cloud-based e-mail, fax and SMS services, security and archiving capabilities that spans solutions on every platform.

EMAIL SECURITY & ARCHIVING

This is an industry-leading cloud-based Email Security and Archiving service. This service offers a comprehensive email management solution consisting of antivirus, anti-spam, content control and image control features, along with email lifecycle management and archiving capabilities.

Technosol takes full responsibility and accountability for the management and safety of your corporate email with our comprehensive Service Level Agreement (SLA) - we ensure 100% service uptime.

BENEFITS

HOSTED EXCHANGE

Hosted Exchange allows businesses of any size to enjoy the business-class email and collaborative functionality offered by Microsoft® Exchange in a pay-as-you-go cloud-based model.

The solution is fully outsourced and the managed Microsoft Exchange environment is hosted in the world class Technosol data centre network. This lets you access your emails, contacts, task lists and documents from anywhere, through any device, as long as you have access to an Internet connection.

BENEFITS

BULK EMAIL

When sending out bulk emails, you need to trust that you have a reliable and effective system that is easy to use, manage and modify. Technosol Bulk Email is as a state-of-the-art, permission-based hosted email marketing solution that offers best-of-breed bulk email creation, sending, monitoring and reporting functionality. Whether you are a large or small company or agency, you can send high volumes of dynamic, personalised and highly scalable HTML and rich-media emails easily with Technosol's enterprise-grade solution.

BENEFITS

HELLO FAX

Faxing has never been so practical or affordable. Technosol's Hello Fax is a best-of-breed fax2email service that lets you receive faxes for free and only pay for the faxes you send. It's more secure and efficient than traditional faxing as the faxes are routed directly to the intended recipient's inbox over Technosol's secure network.

Faxes are received in your email inbox as a .tiff or .pdf file, which makes saving, copying and forwarding much easier. You can send a fax from Outlook by putting the number in the 'to' field, the attachment as the fax and the body as the optional cover sheet.

BENEFITS

MESSAGE BRANDING

Technosol's Message Branding uses the most dominant form of communication as a powerful marketing tool for your company's marketing campaigns. The total volume of emails sent daily basis can turn mail into an effective communication tool.

Technosol's Message Branding is an open source email branding management tool, delivered as a software service, that lets you create and manage email marketing campaigns.

Technosol's Message Branding embeds outbound emails with eye-catching, clickable banners linking readers to your latest offerings or website. Create your email marketing campaigns with our simple-to-use tools, which allow you to manage banners per individual, group or company as a whole, group multiple banners and set start and optional end dates for the campaign.

The easy-to-use signature manager lets you create and manage the application of company-wide signature templates that meet your corporate and brand identity.

Technosol's Message Branding takes care of your company's legal, compliance and governance requirements with the tool's corporate disclaimer functionality.

Immediately track responses with full-featured campaign management functionality through the easy-to-access and understand web-based dashboard for insight into the success of your campaign or adapt your message for the desired response.

BENEFITS

MESSAGE SECURITY AND ARCHIVING

When it comes to information security and reliability, there can be no compromise. Technosol's Messaging Security & Archiving (Powered by Pinpoint) is a suite of four Linux-based email management tools that are delivered from the cloud on Technosol's world-class infrastructure.

The solution consists of:

BENEFITS

ZIMBRA MESSAGING

Sending and receiving emails is at the core of any company's ability to operate effectively. As such, it's essential that the messaging system chosen makes business sense - offering the full range of functionality while being affordable, reliable and easy to use. Zimbra Messaging provides all the functionality and capabilities of Microsoft Exchange, without the expense of the associated pricing and includes powerful collabortation funcationality.

Zimbra Messaging is hosted on secure, powerful server clusters in Technosol's world-class data centre. It delivers full, feature-rich and reliable email collaboration, all in one application, including:

BENEFITS

SMS MESSAGING

SwaziSMS PLUS

SMS Plus Messaging platform acts an aggregator by receiving messages from various Users, using the different types of interfaces supported (SOAP, Desktop, Web Client and HTTP) and then processes these messages and forwards them to the destination Routes.

Features of SMS Plus Messaging platform^™

For more information on our products and services, please click here

SwaziSMS Desktop SMPP Client

The SwaziSMS Desktop SMPP Client is an application that runs on a client computer and connects to an SMPP Server. This application enables you to send messages and receive Delivery Reports. Apart from the send/receive provisions you can manage your contacts with the Desktop Client using the AddressBook feature.

The Address Book allows you to create new Groups and add/upload contacts to a group. It also allows the creation and modification of Distribution Lists. Distribution Lists contain only numbers as opposed to groups which contain contacts that have a name and a number. Using the SwaziMS Desktop SMPP Client a user can also check his Credit Details online. Credit Details show the user details like the initial credit allotted to him, the credit used by the user till date and the balance left.

The next section discusses certain technical details about the application and its working environment so as to understand the requirements of the application and also to appreciate them. One does not need to read this section to use this application. But if you have a few questions as to why the application behaves the way it does, the next section might just answer them. Those who do not want to get into much technical detail can feel free to skip the next section.

Enable your organisation to communicate in a whole new way. With SwaziSMS messaging you will improve your organisation's communication levels and effectively decrease overheads by lowering phone call costs and automating communications.

SwaziSMS Messaging is a managed service that reduces the cost of communicating and enables effective interaction across touch points in sales, marketing, customer-service and product/service delivery.

Choose to use our services individually or as part of a comprehensive solution.

BENEFITS

For more information on our products and services, please click here

COLLABORATION

Collaboration tools offer a more convenient way of conducting business in our time-strapped, cost-sensitive business environment. Conferencing and collaborating across boundaries with various stakeholders has therefore become a priority requirement in the workplace.

Technosol offers a range of cloud-based, best-of-breed conferencing and collaboration solutions. These include audio and multi-party video conferencing and inter-company video and web collaboration tools for companies that want to emulate face-to-face meetings. For instance, Hosted Video Exchange is rich with collaboration functions and features, allowing your participants to document swap, demonstrate and interact online as if they were sitting around the table together. The WebEx solution allows you to interact in real time to get more done than ever before, with the ability to conduct virtual meetings and training, host online events, deliver support or collaborate in real-time through instant messaging.

AUDIO CONFERENCING

In today's busy world, time is a company's most precious asset. As such, enabling reliable and effective communication without wasting time travelling to and from meetings is essential. Technosol's Audio Conferencing is a cloud-based, on-demand call conferencing solution that lets three or more participants connect to a single call. It enables conference calling without the need for any specialised equipment or physical on-site implementation.

Conference calls are easy to set up and join. The host can call into the bridge at will to immediately activate a conference using their PIN code and provide a participant PIN to anyone they invite to call in to join. The end result is easy, time-efficient and rich communication and collaboration.

BENEFITS

WEBEX

WebEx is a cloud-based, online collaboration platform that enables your people to meet, communicate and share knowledge in real time wherever they are, whenever they choose. Putting the human factor into remote working, fostering the energy and immediacy that build rapport, inspiring learning, driving innovation – and helping you transform strategy into results.

The WebEx platform comprises a suite of proven, cost-effective and fully hosted applications that you can use separately or together:

BENEFITS

ENTERPRISE CLOUD